FAQ
How do I get to Borgo Grondaie?
We are located just one kilometer from Siena train station, but we recommend taking a taxi upon arrival to avoid carrying luggage uphill.
Yes, we have a private parking area reserved for hotel guests, free of charge.
In addition to the directions provided on our ‘How to Reach Us’ page, we recommend keeping these three tips in mind:
Once you arrive in Siena, follow the signs for the train station.
Near the station, cross the metal-arched bridge — it will be on your right if you’re coming from the south, or on your left if you’re coming from the north.
Follow the road toward the Coop supermarket, as if heading to the rear parking area — at the top of the hill, you’ll find Borgo Grondaie.
Check-in is available from 2:00 PM.
Reception hours may vary depending on the season, so we recommend contacting us if you plan to arrive after 7:00 PM.
Guests arriving after closing time will find an envelope on the Reception door with their key and instructions to reach their room or apartment.
Check-out is by 11:00 AM.
Of course, you can arrive before the official check-in time.
If your room is ready, we’ll be happy to check you in early; if not, you can safely leave your luggage at our reception.
The same applies if you need or wish to leave after the check-out time: while the room must be vacated by 11:00 AM, you’re welcome to leave your bags at reception.
Rooms
According to Italian law, hotel rooms and apartments are considered private spaces, so guests may choose whether or not to smoke.
All our rooms are well-ventilated. We pay special attention to specific requests, and after the departure of a guest who has smoked, we thoroughly clean all curtains and upholstery.
Room sizes are standard.
The size of the apartments varies depending on their layout.
On the “Book Now” page of our website, you’ll find the exact dimensions of the apartments available for the dates you select.
The apartments and rooms are located within the same hotel complex.
Apartments are more spacious than rooms and feature a kitchenette.
The basic apartment includes two areas: a living room with a kitchenette and a bedroom.
Rooms include daily cleaning and breakfast in the price.
Apartments include only one weekly cleaning and linen change.
Guests staying in apartments can request daily cleaning and breakfast for a small additional fee.
By adding a supplement of €10 per person per day for breakfast, and €20–30 per day for daily cleaning, depending on the size of the apartment.
It’s a very personal choice. We believe that every room and apartment is romantic, peaceful, and private in its own way.
All our rooms overlook the gardens surrounding the property, not the historic center of the city.
We have 1 room and 3 apartments with a balcony, and 2 apartments with a private garden.
Of course you can! However, only by using our online booking system can you check the real-time availability of your preferred room or apartment and book it directly.
Both the rooms and apartments are quiet, despite our proximity to the train station, which might suggest otherwise.
No. Each room and apartment has its own private entrance, so you can come and go at any time.
Most of our rooms and apartments are equipped with two single beds joined together to form a double bed, except for a few apartments that have a double mattress.
If the apartment does not have a double mattress, please let us know your preference in advance.
Services
Hairdryer
Small fridge with complimentary water
Kettle
Electronic safe
Courtesy set with organic olive oil bath products
Slippers
SKY TV
Pay-per-view channels
Hairdryer
Equipped kitchenette
Dishwashing detergent
Courtesy set in the bathroom
Satellite TV
Outdoor saltwater pool (open from May to October)
Free mountain bikes and e-bikes for rent
In-room relaxing massage (for a fee and with prior reservation)
Coin-operated laundry (for a fee)
Picnic lunch basket (for a fee)
Wi-Fi
Barbecue area
Bar service during Reception opening hours
Concierge service during Reception opening hours
Parking
No, but we’ll be happy to recommend the most authentic places to eat in Siena and the surrounding area.
Just a 5-minute walk from our property, you’ll find the Coop Shopping Center in Siena, open from 8:00 AM to 9:00 PM (Saturday until 8:30 PM), and Sunday mornings only. There are also other supermarkets in the city center, open on Sundays.
Fiber-optic Wi-Fi connection
Yes
No, but please contact the reception staff for this service.
There are 3 floors without an elevator.
We have an outdoor saltwater pool located on an elevated level, offering a beautiful panoramic view of the city. The pool is open from May to October.
es, here are the rules for using the pool:
Listening to music without headphones is prohibited.
Diving is not allowed (the deepest part of the pool is 1.70 meters).
Picnics or bringing dishes to the poolside or surrounding lawns is prohibited.
Inflatable items such as floaties or large air mattresses are not allowed in the pool.
Playing football in the pool or on the adjacent lawns is prohibited.
Hair must be tied up before entering the pool.
An adult must accompany children under 16 years old.
Safety
Each room has its own safe.
Apartments can use the safety deposit boxes available at the reception.
Our city is still very peaceful, and you can walk around without many concerns.
We use traditional keys, not magnetic cards.
Tariffe
Il prezzo è per camera/appartamento.
Si.
Si, accettiamo Visa, Mastercard e America Express
Offriamo un codice sconto agli iscritti alla nostra Newsletter. Altri sconti sono visibili nel sito.
Bambini
I bambini sono i benvenuti, ma come gli adulti, dovranno rispettare le regole che permettano a tutti i clienti di trascorrere dei momenti sereni e rilassanti.
Il bambino fino a 2 anni può dormire con i genitori. Vi ricordiamo però, che se avete bisogno di cucinare qualcosa per il bimbo, meglio scegliere gli appartamenti.
Abbiamo dei lettini da campeggio senza alcun costo aggiuntivo. Tali lettini sono adatti a bambini fino ad un massimo di 3 anni.
Si.
Se il bambino sta in culla/lettino da campeggio non paga.
Sapendolo in anticipo possiamo provvedere. Il costo dipende dal numero dei bambini, da quante e quali ore della giornata.
Prima colazione
La colazione è inclusa soltanto nella tariffa delle camere. Gli appartamenti possono averla con un piccolo supplemento oppure è inclusa per le tariffe Superior o Family Suite
Il nostro menù offre cornetti, diversi tipi di pane insieme a burro, marmellate, miele e Nutella. Offriamo anche cereali, porridge, yogurt, frutta fresca, frutta secca, formaggi e salumi locali, succo d’arancia, uova strapazzate, torte fatte in casa e molto altro.
Dalle 8.00 alle 10.30
La colazione viene servita nella stessa sala dove si trova la Reception e, d’estate, all’aperto.
Certamente. La preghiamo di comunicarcelo in fase di prenotazione.
Aria condizionata e riscaldamento
Si.
Si.
No.
Sì, e viene fornito dall 8 novembre al 7 aprile.
Il sistema di riscaldamento è centralizzato. Le ore di riscaldamento disponibili per legge vengono distribuite dalla Direzione durante l’arco delle 24 ore in modo da assicurare una temperature gradevole costante nelle camere/appartamenti.
Bagni
Abbiamo 4 appartamenti con la vasca: Scala, Piazzetta 3, Piazzetta 4 and Terrazza 2.
Abbiamo 3 appartamenti con vasca idromassaggio: Scala, Piazzetta 3 and Piazzetta 4
Animali
Per garantire la sicurezza di salute di tutti gli ospiti, compresi quelli con intolleranze allergiche, l’accesso agli animali non è permesso.
Buoni regalo
Certamente. Clicca QUI per accedere al link al buono regalo.